Vallum Wealth Consulting Ltd

Registered office: City Gate, St James’ Boulevard, Newcastle Upon Tyne, NE1 4JE

Postal address: Horsley House, Horsley, Newcastle Upon Tyne, NE15 0NS

Tel: 07494406746

Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

  1. What types of personal data do we collect?

Vallum Wealth Consulting Ltd (Vallum) will, depending on the relationship we have with you, collect and process personal data about you. We will collect this information directly from you.  This data can include:

  • Personal details such as your name, identification number, date of birth, know your client (KYC) documents (including a copy of your passport or national identity card), phone number, physical and electronic address, and family details such as the name of your spouse, partner or children;
  • Financial information, including information relating to your assets (including fixed properties), financial statements, liabilities, taxes, revenues, earnings and investments (including your investment objectives)
  • Tax domicile and other tax-related documents and information
  • Where applicable, professional information about you, such as your job title and work experience
  • Your knowledge and experience of investment matters
  • Details of our interactions with you and the products and services you use
  • We do not record phone calls between you and Vallum but we do keep contemporaneous notes of our calls
  • Where we have your email address stored in software, we track and store email communications between you and Vallum
  • Where applicable, Power of Attorney details
  • If relevant to the services we provide to you, we will also collect information about additional third parties related to you including business partners (including other shareholders or beneficial owners), dependants or family members, representatives, and agents. Before providing Vallum with this information, you should provide a copy of this notice to those individuals.

 

  1. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.  There is a list of possible lawful bases in the UK GDPR.  You can find out more about lawful bases on the Information Commissioner’s Office (ICO) website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below.  You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website;

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – you have the right to ask us to delete your personal information
  • Your right to restriction of processing – you have the right to ask us to limit how we can use your personal information
  • Your right to object to processing – you have the right to object to the processing of your personal data.
  • Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – when we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without delay and in any event within one month.

To make a data protection rights request please contact us using the contact details at the top of this privacy notice.

  1. Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients, for the operation of client accounts, for the prevention, detection, investigation or prosecution of crimes, for information updates or marketing purposes, to comply with legal requirements and for dealing with queries, complaints or claims are

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.  To be clear you have the right to withdraw your consent at any time.
  • Contract – we have to collect or use information so we can enter into or carry out a contract with you. All of your data protection rights may apple except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

              Our legitimate interests are:

  • Ensuring the quality of the services we provide you
  • Communicating with you
  1. Retention Periods

In general, Vallum will retain personal data for the period of your relationship or contract with Vallum plus 7 years, reflecting the length of time for which legal claims may be made following the termination of such a relationship or contract.

  1. Who we share personal information with

Others we share personal information with

  • Debt collection agencies
  • Other financial or fraud investigation authorities
  • Professional or legal advisors
  • Organisations we’re legally required to share personal information with
  • Suppliers and service providers
  1. Sharing information outside the UK

Where necessary we may transfer personal information outside of the UK.  When doing so we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: ARC Group

Category of recipient: Financial Services

Country the personal information is sent to: Guernsey

How the transfer complies with UK data protection law: the country or sector has a UK data bridge (also known as Adequacy Regulations)

  1. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Notice created 6th December 2024

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